You can provide end-to-end call center service with Licrus IQ Call Center applications without making an additional investment.
Agents can be a part of your service and sales network directly.
How satisfied are your customers with your services or do they have complaints that they do not share. Are they waiting for you to reach them? You can manage all this with the quality app.
Create online surveys on Licrus and see answers instantly.
63% of individual customers say they are willing to pay more for a better user experience.
74% of corporate customers say they are willing to pay more for a better user experience.
Licrus platform offers your customers options to carry out their own after-sales transactions.
You can receive your breakdown, maintenance or appointment requests from mobile applications.
With the help of the Licrus virtual assistant, you automate your setup and service requests, allowing the Vendor-Customer-Service network to interact directly. Save up to 25% on your first market entry costs.
What makes Licrus different is that it is not only innovative but also brings you. You can access all modules and features in a single package. It can quickly respond to your growing and developing needs with your business.
You always stay in touch with mobile notification, SMS or E-mail notifications. You manage all communication rules.
You can easily integrate with SAP, Dynamic365 or a local ERP system. Our technical consultants will not leave you alone in this regard.
E-Library, Hot Sale, Loyalty System, Product Order are all modular and authorizable.
With the online data bank, your customers can quickly access user manuals and product documents.
You can create separate but interactive task boards for each Service, Procurement, or Finance.
Set standard responses for standard transactions, thus shortening waiting times.
Build different revenue and profit centers by selling securely on the phone.
You can use mobile applications from iOS and Android devices and print from bluetooth printers.
In 3 steps, your customers can do all their transactions.
You can quickly access your customer's devices and service history on one screen.
We listen to our users and develop new features according to their wishes and needs. A few of the key features to come in the next release.
Design your custom processes on Licrus. You can produce different processes depending on the service types.
Create forms according to the sector you work in or according to different product groups and service types.
Make sense of your field data with data visualization and analysis tools. Make cross-checks with non-application data sets.
Reduce your early stage costs by instantly forwarding your service requests to the relevant field teams without the need for any agents.
Integrate with applications such as Twitter, Facebook, Telegram and do not miss customer feedback.